Recently, I delivered a series of voice workshops for a manufacturing company in Leicestershire. My brief was to specifically improve communication between employees with multiple nationalities and accents. As messages needed to be understood easily to keep the production line flowing, it was essential that all the team leaders understood the science of oral communication and how to improve their own ability to speak with clarity and purpose.
So what happens when you are receiving or delivering information with an accent?
When we learn a foreign language we also inherit the individual speech patterns of the teacher. This means that two people from, for example, Hungary who had learnt English from teachers who originally came from Canada and Wales, would sound different when speaking the same words.
There may also be a tendency to miss out some of our short linking words and this can also result in confusion.
So what are the key ways to help you achieve better communication in this work environment?
Why is this important? Well, we get annoyed when we can’t understand. We think people are not considering us enough. Most importantly – if a message is being delivered which affects the production process, it MUST be UNDERSTOOD.
Words are the start but do consider the VOICE TUNES too which give the words their precise meaning.
Consideration of this will help you:
Have you ever thought about how often you or your staff use your voices to inform, persuade, sell and inspire?
Oral communication may be a neglected part of your business but it impacts on almost everything you do. So, perhaps you should think more about it.
Within about seven seconds of opening your mouth the listener(s) have made subconscious decisions about you.
There are three areas where we focus specifically:
Being Loud Enough
Your vocal power comes from your breath so…..
Speak clearly to give a good impression
The ‘tunes’ we make are what engages someone and keeps them listening.
To change habits you need a great deal of discipline and focus but if oral communication is a key part of your business day, you need to give it consideration.
The voice is a MARKETING and SALES tool. You manage your team with it and influence customers directly. Get the equation right and you can really affect your bottom line.
So let’s SPEAK OUR WAY TO SUCCESS!