wat’ er yow sayin’

I’ve been in Hong Kong for two weeks now but before I left I picked up on an amusing local news story which I thought you might enjoy.  Birmingham City Council have recently installed a new automated phone system provided by a northern company.  The automated voice speaks with a Northern accent which would be fine except for the fact that it not it doesn’t always recognise callers with a Brummie accent! Even City Councillor’s have been frustrated and after half an hour of repeating words and phrases and getting nowhere they simply gave up and contacted a real person instead.

Being understood is a fundamental part of communication and you might also be surprised to learn that accents affect us subconsciously.  Certain accents have a negative connotation.  For example, a Black Country accent has been scientifically proven to be off-putting.  There is a reason for this, it’s because it comes down the nose and we don’t like nasality when we hear it.  I am constantly working with business people to soften their accents.  If it makes you more likeable to a potential customer or client then it could be a good move.

You may know that I am working as an adjudicator in Hong Kong at the moment.  I don’t get back until 20th December so they’ll be no work in the UK for me until 2013.  Thank you so much for continuing to read and enjoy my blogs. You can keep in touch with what’s coming up at Loud & Clear voice coaching here.  I would particularly recommend Voice Matters in Business at Solihull on 24th January still at only £40 and the only West Midlands course available for the first half of 2013.

Have a really wonderful Christmas and raise your glasses to a prosperous New Year.

Speak wisely

Speak well

                              Speak   Loud & Clear! 
Contact:
Email: info@loud-n-clear.dev.cc
Phone: 0800 083 4082
Mobile: 07779519388
Twitter: @VoiceExpert

Related Posts

Recent

All In The Preparation

Part of my seminar at Walkers Stadium 30 September My stand at Walkers Stadium Event 30 September Hello everyone, After an August of rest…
Recent

THE CULT OF CELEBRITY

Hello everyone, I hope you’re enjoying the sun (when it’s out!).   It’s amazing to me that every time you pick up a magazine or…
Recent

How to Train without Strain

When you are a trainer, no matter what the subject, you must deliver your information in a way which stays in the brains of…